Reservations
Simply e-mail or mail your application with a check for your deposit (shown on the tour page, generally $1000-$2000). To reserve by phone, call and we’ll take your reservation using VISA, MasterCard, American Express, or Discover cards. We also have a credit card authorization form, wire transfer options or we can send a PayPal invoice.
Payment Schedule
Your deposit, combined with your paperwork, will secure your reservation until 90 days prior to departure. At which time, the final payment is due for all tours. We reserve the right to cancel any reservation and consider any monies held as forfeited, if
1. the balance is not received by the due date
and/or
2. The reservation paperwork is not completed and returned within 14 days after signup.
Reinstatement of any canceled reservation is dependent upon space availability. We prefer payment by check or wire transfer, but we can also accept credit cards.
Eligibility, Participation and Behavior
Trip participants must be at least 18 years of age and in good health. The paperwork must be signed before a reservation is fully accepted. On some trips, you will also need to sign a waiver for our local outfitters. Your application/paperwork and reservation can not be transferred to another person. Participants agree to respect the laws and customs of the regions in which we travel. A participant may be asked to leave a trip if a guide feels that the person’s continuing participation may prove detrimental to that individual, or to the safety, well-being, or enjoyment of others. In this event, no refund will be given for any unused services.
Client Cancellations and Refunds
If you must cancel a reservation, regardless of the reason, the following policies apply:
- If you cancel within 7 days of making your deposit, the deposit is fully refundable, minus any transaction fees (if applicable).
- Cancellations must always be received in writing(mail) or by e-mail.
When you cancel 90 days or more before a trip starts:
- Moses Travel will hold the full amount of your Trip Deposit as a non-refundable credit toward a future tour taken with Moses Travel. The credit must be applied to a tour within 2 years of issue date; after 2 years, it will be forfeited.
- If you have already paid in full, Moses Travel will refund the remainder that you have paid beyond the Trip Deposit.
When you cancel 30 to 89 days before the trip starts there is no refund. Anyone making a final payment is aware of the risks. You may be issued a credit as follows.
o If you have already Paid in Full:
- Moses Travel will issue a non-expiring credit for the amount of the Trip Deposit only, to be used within 2 years.
- Moses Travel will issue a Trip Credit for 50% of the remaining amount paid beyond the Trip Deposit. This Trip Credit will expire if it has not been applied to a new reservation within 2-years of the issue date.
o If you have not already Paid in Full, Moses Travel will issue a 2-year credit for the amount of the Trip Deposit only, as full payment should have been received and your spot was confirmed and paid for with vendors.
Within 30 days before the trip starts or for a No-show, there is no refund and no credit of any kind.
- There is no tour credit or refund for participants who join a trip late or depart early or for those that receive an insurance reimbursement.
“Trip Deposit” is defined as the minimum amount required to reserve your space. “Paid in Full” is defined as the total of trip cost plus options. We do not provide refunds or credits for items and services that are not a part of the tour costs (such as most airfare, independent travel before/after the tour and insurance). Insurance purchased through Moses Travel typically offer a 2 year credit for a purchased policy.
Trip Insurance
Moses Travel strongly recommends that you purchase trip cancellation and interruption insurance. We are happy to help US Residents purchase a policy through our preferred carrier. You are welcome to purchase independently if you prefer. Please contact us if you would like assistance purchasing cancellation insurance. Moses Travel provides medical and evacuation insurance for all U.S. clients.
Exchange Fee
There is a $50.00 Admin Fee to change a reservation to a new Moses Travel itinerary or departure date if done 30 days after your initial reservation was made. If changed within 90 days before departure, all cancellation fees apply. *Note: exchanges are not available for cruises and other tours with special terms and conditions.
When you move/cancel your deposit a second time, a $100 admin fee will be deducted from your deposit. Any further moves, will also incur a $100 change fee as well.
Tour Cancellations and Changes
We reserve the right to alter trip itineraries without notice due to road, weather, or other considerations. If we cancel a tour due to low enrollment, we will offer other alternatives or give you a full refund. If we cancel a trip due to a natural disaster, political unrest, or other events beyond our reasonable control, we will reschedule the tour for a future date. We are not responsible for additional expenses such as non-refundable air tickets. Moses Travel reserves the right to accept or refuse any person as a member of the trip at any time.
Lodging
Prices are per person, in a shared room, except as otherwise noted. If you sign up at least 120 days before departure and want the double occupancy rate, we’ll attempt to match you with a roommate. If we can not match you with a roommate, we will give you a room by yourself at half the single supplement price. Those who wish to room alone may do so by paying for a private room. All shared rooms are non-smoking. We search out places that are comfortable and that capture some elements of whatever is special about the area we’re visiting.
Physical Condition, Health and Smoking
Before reserving, please consult with your doctor to be sure you have no health-related barriers to participation. You are responsible for payment for any medical services or other arrangements such as unscheduled air travel you may require during the trip. However, we include medical and evacuation insurance for US residents who do not already have such coverage. This policy may reimburse you for certain expenses. To get the most enjoyment out of your trip, plan some conditioning beforehand. We’ll send suggestions after you register. All group activities including meals are non-smoking. Hotel rooms are non-smoking unless each person in the room wishes otherwise, and hotel policy allows smoking.
Price Guarantee
Once paid in full, we guarantee the tour price, with the exception of private room costs and pre/post tour nights. Until full payment is received, we reserve the right to add a surcharge in the event of significant currency fluctuations or other unseen events.
Pre-departure Information
Before your trip begins, we’ll send all necessary tour information to make sure your tour goes as smoothly as possible. This will include suggestions about what to take with you, where to meet, and other travel advice. Please also check the tour webpage for information in the FAQ area. Reserve early! Unlike cruise ships, we can accommodate only a small group on each trip. Many of our trips sell out months in advance. Don’t delay!
Email Policy
We never sell or rent our email list. We sometimes send information about a trip, as well as reminders and acknowledgements of materials received, via email. Your name and email address will be supplied to other participants after each tour. We may also send you email notices of future trips and special offers that we think may interest you.
Responsibility
Moses Travel, operator of the tour, herein outlined, its subsidiaries, and/or its associated agents act as agents only for all services and disclaim any and all liability for property loss or damage, and/or any and all damages resulting from death or personal injuries, including loss of services which may be sustained on account of or rising out of, by reason of, or while engaged on any tour. This applies whether due to the ownership, maintenance, use, operation or control of any aircraft, automobile, bicycle, boat, vehicle, inn, common carrier, or otherwise or whether caused by failure or delay or by any transportation company due to any cause whatsoever occurring during a tour under its management, procurement, or otherwise.
All tickets, coupons, orders are furnished and issued subject in all respects to these terms and conditions and to any and all terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, or public carriers for whom Moses Travel acts solely as agents.
Moses Travel reserves the right in its discretion to alter or omit any part of the itinerary. As well as change any space, reservation, feature and/or means of conveyance without notice and for any reason whatsoever and without allowance or refund, but the extra cost, if any, resulting therefrom must be paid by the passengers. The transportation companies concerned are not to be held responsible for any act, omission, or event during the time passengers are not on board their carriers or conveyances. The passage contract in use by the carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these tours and/or passenger.
Moses Travel reserves the right to cancel or withdraw any tour prior to departure and may decline to accept or retain any person as a member of any tour at any time. In such a case the refund will be based on the actual cost of the unfinished portion of the tour.